This Payment Policy explains how deposits, withdrawals, currencies, verification and related matters are handled at betoranje (bets-oranje.com), operated by JACO V.I.P. LIMITADA, Costa Rica. Please read this page in full before transacting. By using the cashier at bets-oranje.com you confirm that you have read and accepted the terms set out below.
1. General Principles
betoranje is committed to processing player funds promptly, securely and transparently. Our Lightspeed Payments infrastructure is designed so that winning money does not feel like an administrative process. All financial transactions on bets-oranje.com are governed by this Payment Policy together with our General Terms and Conditions. In the event of any conflict, the General Terms and Conditions prevail.
JACO V.I.P. LIMITADA reserves the right to amend this Payment Policy at any time. Material changes will be communicated via the website. Continued use of the cashier after any amendment constitutes acceptance of the revised terms.
2. Accepted Currencies
betoranje supports deposits and withdrawals in the following currencies:
- Euro (EUR)
- Canadian Dollar (CAD)
- Norwegian Krone (NOK)
- Polish Złoty (PLN)
- Australian Dollar (AUD)
- Bitcoin (BTC)
- Tether (USDT)
- Additional currencies as listed in the cashier at the time of registration
Your account currency is selected at registration and cannot ordinarily be changed thereafter. Where a transaction is submitted in a currency that differs from your account currency, conversion will be applied at the rate available to bets-oranje.com at the time of the transaction. betoranje accepts no liability for exchange-rate fluctuations.
Cryptocurrency and fiat balances are held separately within your account. Funds deposited in cryptocurrency will be processed and, where applicable, withdrawn in cryptocurrency. Fiat funds deposited via fiat methods will be withdrawn via fiat methods. Cross-method withdrawals are not permitted — see Section 5 below.
3. Deposit Methods
betoranje accepts deposits via the methods listed in the table below. All deposits must originate from a payment account held in your own name. Third-party deposits are strictly prohibited and may result in account suspension and forfeiture of funds pending investigation.
| Method | Minimum Deposit | Maximum per Transaction | Processing Speed |
|---|---|---|---|
| Visa / Mastercard | €20 | €1,000 | Instant |
| Maestro / Visa Electron | €20 | Cashier limits apply | Instant |
| Apple Pay | €20 | Cashier limits apply | Instant |
| Skrill / Neteller | €20 | Cashier limits apply | Instant |
| Bank Transfer | €20 | Cashier limits apply | 1–3 business days |
| Bitcoin (BTC) | €20 equivalent | Cashier limits apply | Minutes (subject to network confirmations) |
| USDT | €20 equivalent | Cashier limits apply | Minutes (subject to network confirmations) |
The minimum deposit amount across all methods is €20 (or currency equivalent). Where a deposit falls below this threshold it will not be credited to your account. betoranje does not charge fees on deposits; however, your payment provider or bank may apply their own charges, for which betoranje accepts no responsibility.
Cryptocurrency deposits are credited in minutes subject to the required number of blockchain network confirmations. betoranje does not control blockchain processing times and cannot be held liable for delays caused by network congestion.
betoranje reserves the right to add, remove or modify available deposit methods at any time. The current list of active methods is always displayed in the cashier on bets-oranje.com.
4. Welcome Bonus and Deposit Eligibility
Deposits may qualify for betoranje's welcome package and ongoing promotions. The five-deposit welcome package provides match bonuses and free spins as follows:
| Deposit | Match Bonus | Maximum Bonus | Free Spins | Designated Slot |
|---|---|---|---|---|
| 1st | 100% | €1,000 | 100 FS | Alice WonderLuck |
| 2nd | 75% | €2,000 | 75 FS | Elvis Frog in Vegas |
| 3rd | 50% | €3,000 | 75 FS | Merge UP |
| 4th | 25% | €3,500 | 50 FS | Alien Fruits 2 |
| 5th | 50% | €2,000 | 100 FS | Wild Chicago |
Each bonus round requires a minimum qualifying deposit of €20. Bonus wagering requirement is x35 the bonus amount; free spin winnings carry a x40 wagering requirement. Players have 30 days to activate each bonus stage and 3 days to complete the wagering requirement once the bonus is active. The maximum permitted bet while any bonus is active is €5 per round. The maximum cashout from bonus funds is 5x the bonus amount received.
Cryptocurrency players are eligible for a separate first-deposit offer of 200% up to 3,000 USDT. Full terms for all promotions are available on the Promotions page at bets-oranje.com. Deposits that do not meet the minimum threshold or that are made via certain methods may not trigger bonus eligibility; refer to the specific promotion terms for details.
5. Withdrawal Methods and Limits
betoranje operates a same-method withdrawal policy. Withdrawals must be processed to the same payment method used to make the corresponding deposit. If a deposit method does not support withdrawals, betoranje will use an alternative method at its discretion and may request additional verification before processing.
| Method | Minimum Withdrawal | Maximum per Transaction | How Long It Takes |
|---|---|---|---|
| Visa / Mastercard | €40 | €2,000 | Up to 96 hours |
| E-wallets (Skrill / Neteller) | €40 | €2,000 | Up to 96 hours |
| Bank Transfer | €40 | €2,000 | Up to 96 hours |
| Cryptocurrency | €40 equivalent | €75,000 per day | Up to 96 hours |
The minimum withdrawal amount across all methods is €40 (or currency equivalent). Withdrawal requests below this threshold will not be processed. The 96-hour processing window begins once betoranje has completed its internal review of the withdrawal request, including any applicable verification checks. This timeline may be extended where additional documentation is required under our Know Your Customer (KYC) procedures.
Players who have attained Silver VIP level or above benefit from accelerated withdrawal processing. Details of VIP tier eligibility and the associated payout timeline are set out in the VIP Programme terms.
betoranje does not ordinarily charge withdrawal fees. Players are responsible for any charges imposed by their own bank, card issuer, e-wallet provider or cryptocurrency network. Cryptocurrency withdrawal times are also subject to prevailing blockchain network conditions beyond betoranje's control.
6. Withdrawal Processing and Timelines
Once a withdrawal request is submitted via the cashier on bets-oranje.com, the following process applies:
- Internal review: betoranje's payments team reviews the request, confirms that all wagering requirements have been satisfied, and checks that KYC documentation is complete and up to date.
- Approval: Approved requests are passed to the relevant payment processor or blockchain network for execution.
- Settlement: Funds reach the player's account within the timeframe specified for the chosen method, subject to the 96-hour maximum stated above.
betoranje reserves the right to delay or decline a withdrawal request where there is reasonable suspicion of fraudulent activity, where KYC requirements have not been fulfilled, where bonus terms have not been met, or where the request is subject to ongoing investigation. Players will be notified of any such delay through their registered contact details.
Pending withdrawal requests may be cancelled by the player from the cashier before they are approved. Cancelled withdrawals return funds to the player's betoranje account balance.
7. Withdrawal Restrictions Related to Bonuses
The following restrictions apply when a bonus is active on your account:
- Withdrawal requests submitted while bonus wagering requirements remain outstanding will result in forfeiture of the bonus and any bonus-derived winnings unless otherwise stated in the specific promotion terms.
- The maximum cashout applicable to welcome bonus funds is 5x the bonus amount received.
- The maximum cashout applicable to Bonus Shop rewards is €8,000.
- Free spin winnings are subject to a x40 wagering requirement before withdrawal is permitted.
- Daily Cashback winnings carry no wagering requirement and may be withdrawn subject to the standard withdrawal limits and verification requirements.
- Instant Rakeback funds carry no wagering requirement, no cap and no expiry, and may be withdrawn in accordance with standard withdrawal terms.
Full promotion-specific terms are available on the Promotions page at bets-oranje.com and should be read in conjunction with this Payment Policy.
8. Know Your Customer (KYC) and Verification
betoranje is required to verify the identity of all players before processing withdrawals and, in certain circumstances, before permitting continued play or deposit activity. This process exists to protect players, to prevent fraud, and to comply with applicable anti-money laundering obligations.
Verification may be requested at any point but will typically be required before a player's first withdrawal is processed. Players are encouraged to complete verification promptly to avoid delays to their withdrawal requests.
8.1 Documents Required
The following documents may be requested as part of the KYC process:
- Proof of Identity: A valid government-issued photo ID such as a passport, national identity card or driving licence.
- Proof of Address: A recent utility bill, bank statement or official correspondence dated within the last three months, showing your full name and residential address.
- Proof of Payment Option: A copy of the front of any card used to deposit (with the middle eight digits obscured), a screenshot of an e-wallet account, or confirmation of a cryptocurrency wallet address as appropriate.
- Source of Funds / Source of Wealth: Where deposits or withdrawal amounts reach thresholds that trigger enhanced due diligence, betoranje may request documentation evidencing the origin of funds, such as recent payslips, bank statements or other financial records.
Documents must be clear, legible and unaltered. betoranje reserves the right to request additional documentation where it considers this necessary. All documents submitted are processed in accordance with our Privacy Policy.
8.2 Verification Timelines
betoranje aims to review submitted verification documents within a reasonable timeframe. Withdrawal processing will be paused until verification is complete. Players who do not provide requested documentation within a reasonable period may have their withdrawal request declined and their account reviewed. Funds held in a verified account will not be unreasonably withheld.
9. Anti-Money Laundering Policy
betoranje maintains internal procedures to detect and prevent money laundering, terrorist financing and other financial crime. These procedures include, but are not limited to:
- Ongoing monitoring of player transaction patterns
- Enhanced due diligence for high-value transactions
- Reporting obligations where legally required
- Refusal or reversal of transactions associated with suspicious activity
Depositing funds with no genuine intention to wager, or using betoranje's cashier as a mechanism for processing or laundering funds, is strictly prohibited and will result in immediate account closure, forfeiture of funds and reporting to the relevant authorities where required.
10. Responsible Gambling and Deposit Controls
betoranje is committed to promoting responsible gambling. The following financial controls are available to all players via account settings or by contacting our support team:
- Deposit limits: Set daily, weekly or monthly limits on the amount you can deposit to your betoranje account.
- Loss limits: Restrict the maximum net loss you can incur within a defined period.
- Wagering limits: Cap the total amount you can wager within a defined period.
- Session time limits: Control the maximum duration of a single play session.
- Self-exclusion: Voluntarily exclude yourself from bets-oranje.com for a defined or indefinite period. During a self-exclusion, deposit functionality will be suspended.
- Reality checks: Receive periodic in-session notifications of time and money spent.
- Cool-off periods: Take a short break from the site without full self-exclusion.
Reducing a limit takes effect immediately. Requests to increase a limit or remove a restriction are subject to a cooling-off period to protect the player's interests. For assistance with any of these controls, please contact our support team via 24/7 live chat or email, available in English and Dutch.
If you are concerned about your gambling behaviour, we encourage you to seek help from an independent support organisation. betoranje provides links to recognised responsible gambling resources within the site.
11. Dormant Accounts
An account is considered dormant where a player has not logged in and conducted any real-money activity for an extended period as defined in our General Terms and Conditions. betoranje reserves the right to apply an inactivity fee to dormant accounts in accordance with those terms, following advance written notice to the player at their registered email address. Players with a positive balance are encouraged to log in to their account or to contact support to arrange withdrawal of any remaining funds.
12. Errors and Technical Issues
In the event that a deposit or withdrawal is processed incorrectly due to a technical error on bets-oranje.com, betoranje will use reasonable endeavours to identify and rectify the error as promptly as possible. Players who believe a transaction has been processed incorrectly should contact the support team immediately via live chat or email. betoranje reserves the right to correct any erroneous transaction and to recover funds credited in error, including by adjustment of account balances.
13. Third-Party Payments
betoranje does not accept deposits from payment accounts held in the name of a third party. All deposits must be made from accounts held solely or jointly in the account holder's own name. Similarly, withdrawals will only be made to accounts in the verified name of the betoranje account holder. Any funds identified as originating from a third party may be returned and the associated account suspended pending investigation.
14. Contact and Support
For any queries relating to deposits, withdrawals, verification or any other matter covered by this Payment Policy, please contact the betoranje support team:
- Live chat: Available 24/7 directly on bets-oranje.com — in English and Dutch
- Email: Available via the contact details provided in the Help section of the site
betoranje aims to respond to all payment-related enquiries promptly. For urgent matters, live chat is the fastest route to assistance.
This Payment Policy was last reviewed and updated in accordance with the operational terms of betoranje as published on bets-oranje.com. JACO V.I.P. LIMITADA reserves all rights not expressly granted herein.